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Terms and Conditions

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Terms and Conditions

Privacy Policy Statement

Effective date: April 2018

The Privacy Policy applies to the website www.majestique.pl owned and operated by Majestique. This Privacy Policy outlines how we collect and use information, including personal data, that you provide on our website: www.majestique.pl. It also describes the options available to you regarding the use of your personal information, your access to it, and how you can update it.

Collecting data

The types of personal data we collect include:

Your full name, email address, phone number, and residential address;
Credit card information (card type, card number, name on the card, expiration date, and CVC code);
Guest stay information, including arrival and departure dates, special requests, observations regarding service preferences (including room preferences, amenities, or any other services);
The data you provide us regarding your marketing preferences, including those provided through surveys, contests, or promotional offers in which you participate;

You can always choose which personal data (if any) you want to entrust to us. However, if you decide not to provide us with certain data, it may affect some transactions conducted between us.

The data we collect automatically

When you interact with our website, we also collect information automatically. This includes language settings, IP address, location, device settings, device operating system, login data, usage time, requested URL, status report, browser version information, outcome (user browsing or booking), browsing history, user's Booking ID number, as well as the type of data viewed. We may also collect data automatically using cookies. You can find more information about the use of cookies here.

Data processing

We use your data for the following purposes:

A. Bookings: We need your personal data to process your online reservation and manage it.
B. Customer service: We use your personal data to provide customer support.
C. Guest reviews: We may use your contact information to send you an email invitation to write a review after your stay. This can help other travelers choose the most suitable property for them. If you write a review, it may be published on our website.
D. Marketing activities: We also use your data for marketing purposes, within the limits permitted by law. We always include an opt-out link in messages if we use your data for direct marketing, such as sending newsletters or marketing communications about new products or services, as well as other offers that we believe may interest you.
E. Other communication methods: We may contact you on other occasions, including via email, postal mail, SMS, or by phone - the chosen method will depend on the information provided by you. We may contact you for several reasons:
- a. Providing responses or resolving issues reported by you.
  b. In case of incomplete online bookings, we may send you a reminder via email to complete your reservation. We believe that this additional service enables you to continue your already started booking without the need to search for accommodation again and enter your details anew.
  c. If you use our services, we may send you a questionnaire or ask you to rate your experience using our website. We believe that this additional service is useful for users and enables us to improve the website based on your feedback.
F. Analysis, improvements, and research: We use personal data for conducting research and analysis. Third parties may be involved in carrying out these activities on our behalf. We may share the results of the research in an anonymized and aggregated form, including with third parties. We use your personal data for analytical purposes to enhance the quality of our services, provide users with better experiences, and to improve the functionality and quality of our online reservation services.
G. Security, fraud detection, and prevention: We may use your data, including personal data, to detect and prevent fraud or other illegal or unwanted activities. We may also use this information to track and detect fraud. We may use personal data for risk assessment and security purposes, including user identification. For these purposes, personal data may be disclosed to third parties, such as law enforcement agencies in accordance with applicable law, as well as external advisors.
H. Legal aspects: In certain cases, there may be a need to use your data, including personal data, to resolve complaints and legal disputes, in official proceedings, as well as in matters related to compliance with legal regulations or official requests submitted by law enforcement authorities.
If we use automated methods of processing personal data that generate legal effects or significantly affect you, we will implement appropriate measures to protect your rights and freedoms, including the right to obtain human intervention.

Legal basis

In the case of points A and B, we apply the performance of a contract: the use of your data may be necessary to fulfill the contract you have entered into with us. For example, if you use our services to make a reservation online, we will use your data to fulfill our obligation to complete and manage that reservation based on the contract we have entered into with you.
In the case of points C-H, we apply the principle of legitimate interest: we may use your data in our legitimate interest, including providing you with the most relevant content on the website, emails, newsletters, as well as promoting our products and services and content on our website, as well as for administrative purposes, fraud prevention, and legal purposes. When using personal data for our legitimate interests, we will find a balance between your rights and the interest in protecting your data and our rights and our interest.
In the case of point H, we also apply, where applicable, our commitment to compliance with applicable law.
Where required by law, we will ask for your consent before processing personal data for direct marketing purposes.

If required by applicable law, we will ask for your consent. You can withdraw it at any time by contacting us at one of the addresses provided at the end of this Privacy Statement.

If you do not consent to the processing outlined in points C-F, and the option to opt out is not directly available (e.g., in account settings), please contact the property tarasiuk@onet.eu .

Data sharing

Booking.com: We cooperate with Booking.com B.V. located at Herengracht 597, 1017 CE Amsterdam, Netherlands (..."www.booking.comWe cooperate with Booking.com B.V. located at Herengracht 597, 1017 CE Amsterdam, Netherlands (hereinafter referred to as Booking.com) to provide online reservation services. We are responsible for the content of this website and enable you to make reservations directly through this website, however, the reservations are processed by Booking.com. Therefore, the information you provide on the website will also be shared with Booking.com and its affiliate partners. This information may include personal information, such as your full name, contact details, payment information, names of guests traveling with you, and any preferences made during the reservation process.
To learn more about Booking.com and its affiliated companies, please visit the website Booking.com.

Booking.com will send you a confirmation email, a pre-arrival email, and provide you with information about the area and the property. Booking.com also offers 24/7 international customer support from local offices in over 20 languages. Sharing your data with Booking.com customer service representatives is necessary to provide assistance in any situation. Booking.com may use your personal data for technical, analytical, and marketing purposes, in accordance with Booking.com's Privacy StatementThis means that your data may be shared with Booking Holdings Inc. for analytical purposes and to offer you personalized services, including sending travel-related offers that may interest you. If required by applicable law, Booking.com will first ask for your consent. If your data is to be transferred outside the European Economic Area, Booking.com will make contractual arrangements to ensure the protection of your data in accordance with European standards. If you have any questions about the data processing process by Booking.com, please send them to dataprotectionoffice@booking.com.

BookingSuite: Your personal data may be shared with BookingSuite B.V., located at Herengracht 597, 1017 CE Amsterdam, Netherlands, which manages this website as well as the website suite.booking.com.
External service providers We may use service providers to process your personal data on our behalf. There are several reasons for this, as outlined in this statement, including facilitating payments for reservations, sending marketing materials, or providing analytical support. External service providers are bound by confidentiality clauses and are not permitted to use your personal data for their own or any other purposes.
Właściwe władze: We provide personal data to law enforcement agencies or other governmental authorities to the extent necessary to prevent, detect, and prosecute criminals and fraudsters.

International data transfers

Transfer of your personal data, in accordance with this statement, may involve international transfers to countries where data protection laws are not as detailed as in the European Union. According to EU law, we will only transfer personal data to recipients offering an adequate level of data protection. In these situations, we will make contractual arrangements to ensure protection in line with EU standards. You can request a copy of these provisions using the contact information below

Data security

BookingSuite adheres to specific procedures aimed at preventing unauthorized access and misuse of information, including personal data. We use appropriate business systems and procedures to protect information, including personal data. We also implement security procedures along with technical and physical restrictions on access to and use of personal data on our servers. Only authorized personnel have access to personal data while performing their duties

Data storage

We will retain your personal data for as long as necessary to provide you with services, comply with applicable law, resolve disputes between parties, and conduct business, including detecting and preventing fraud and other illegal activities. All personal data stored by us is subject to the provisions of this Privacy Statement. If you have any questions regarding the retention periods of specific types of data, please contact us using the contact information provided below.

Your options and rights

We want to give you control over how we use your personal data. You can do this in the following ways:

You can request a copy of your personal data stored by us;
You can inform us about changes to your personal data or request correction of your personal data stored by us;
In certain situations, you can ask us to delete your data or limit its processing, as well as object to certain ways in which we use it,
In certain situations, you can ask us to send your personal data stored by us to a third party.

If we use your personal data based on your consent, you have the right to withdraw your consent at any time in accordance with applicable law. If we process your data based on legitimate or public interest, you have the right to object to the use of your personal data in accordance with applicable law.

We rely on you to provide us with complete, accurate, and up-to-date personal data. Please inform us immediately of any changes or inaccuracies in your personal data by contacting the property tarasiuk@onet.eu We will fulfill your request in accordance with applicable law.

Questions or complaints

If you have any questions or comments regarding the processing of your personal data by us, or if you wish to exercise any rights granted to you under this statement, please contact the property: tarasiuk@onet.eu You can also contact your local data protection authority.

Changes to the content of the statement

As our industry is constantly evolving, the Privacy Statement may also change. You will be informed of any changes if they affect you (e.g., if we start processing your data for purposes other than those described above).

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